Cancellation and Refund Policy
- General Policy
This policy applies to all purchases and service agreements made through www.thewebconcepts.com. We offer a refund or exchange only in compliance with the terms set out below.
- Service/Order Cancellation
a. Cancellation Window (Project/Service Retainers): Orders or project-based services (e.g., custom web design, software development, long-term retainers) can be cancelled only before the project initiation/discovery phase has concluded and development work has commenced. If you wish to cancel an order, please contact us immediately at info@thewebconcepts.com or call us at +91 9226223454.
b. Digital Services/Goods: Once a digital product (e.g., an e-book, a service started, or a downloadable file) has been accessed, downloaded, or delivered, the order is considered complete and cannot be cancelled or refunded. This includes delivered phases of a project.
c. Subscription/Service Cancellation: For subscription or service agreements (e.g., monthly maintenance, hosting), please refer to your individual service agreement terms. Generally, these services can be cancelled for the following billing cycle, but no refund is provided for the current, ongoing service period.
- Refund Eligibility
You are eligible for a refund only if:
a. Cancellation is successful as per Section 2 before the project initiation/discovery phase is complete.
b. The WebConcepts fails to deliver the contracted service or product as specified in the service agreement.
c. Any overpayment made is verifiable and confirmed by our finance team.
d. The refund is explicitly approved in writing by a WebConcepts project manager as a solution to an unresolved service dispute.
- Refund Process
a. Initiation: To request a refund, you must contact us at info@thewebconcepts.com with your Order Number/Service Agreement ID and the detailed reason for the refund request.
b. Review and Approval: We will review the cancellation or refund request against the terms of this policy and your service agreement. We will notify you of the approval or rejection of your refund within 3-5 business days of receiving your request.
c. Refund Issuance (Via RazorPay): If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via RazorPay) within 7-10 business days of our approval date. The exact timeframe for the credit to reflect in your account is determined by your bank or credit card company and the payment gateway (RazorPay). We are responsible for initiating the refund; the final credit time is beyond our control.
d. Service Costs: Funds already spent on third-party services, licenses, or resources necessary for the project will be deducted from any approved refund amount.
- Late or Missing Refunds (As Per WebConcepts Offering)
If you haven’t received a refund that has been approved and processed by us, please follow these steps:
1. Contact Your Bank First: The most common reason for a delay is bank processing time. Please contact your bank or credit card company to inquire about the pending refund, as they may have a holding period before the funds are officially posted to your account.
2. Use the RazorPay Refund Tracker: If you received an email confirmation from RazorPay with a Refund ID (RRN), use the RazorPay Refund Tracker (check their support portal) to see the live status of the transfer from the payment gateway to your bank.
3. Contact The WebConcepts: If, after 10 business days from our refund processing date, you have not received the funds and your bank is unable to locate the transaction, please contact us immediately at info@thewebconcepts.com. We will use the RazorPay ARN/RRN number to re-verify the transaction status with our payment gateway and provide further assistance.